Guides, FAQs, troubleshooting, returns, and downloads for both residential and business customers in one place.
Step-by-step instructions to get your internet, phone, and TV services up and running quickly.
Connect and configure your router for Netlinx® fiber internet service.
Physical connection guide for all supported NetLayers modem models.
Secure your network with WPA3, guest networks, and firewall settings.
Add smartphones, smart TVs, gaming consoles, and smart home devices.
Accurately measure your connection speed and interpret the results.
Keep your router firmware current for optimal performance and security.
Connect your analog telephone adapter and configure your phone line.
Set up your voicemail greeting, PIN, and email notification settings.
Configure unconditional, busy, and no-answer call forwarding rules.
Route incoming calls to multiple extensions simultaneously or sequentially.
Build a professional phone menu system for your business.
Upload custom audio or enable the default music on hold for callers.
Connect and activate your NetLayers TV set-top box.
Install and log in to your NetLayers TV app on Roku, Apple TV, or Android.
Browse all available channels and add premium packages to your plan.
Access on-demand content and replay up to 7 days of programming.
Install and configure your whole-home mesh network for complete coverage.
Positioning tips for routers and access points to maximize signal strength.
Enable and tune WiFi 6 (802.11ax) settings on your NetLayers hardware.
Create an isolated guest WiFi network for visitors or IoT devices.
Answers to common questions about service, billing, technical support, and account help. Can't find what you need? Contact our team.
Plans range from 50 Mbps up to 1,500 Mbps over fiber — no traffic shaping or throttling.
No. All Netlinx® plans include unlimited data with no overage charges.
Yes. We cover rural areas where fiber may not yet reach. Contact us to check availability at your address.
Most residential services activate within 3–5 business days. Business accounts may take slightly longer.
250+ Canadian channels in HD — movies, sports, news, kids, lifestyle, and international programming.
No. Flexible month-to-month plans, adjust or cancel at any time without penalties.
Yes. NetLayers TV works on iOS, Android, Roku, Apple TV, and smart TVs.
Watch movies and shows at any time. Your subscription includes a growing on-demand library at no extra cost.
VoiceDirect® is our cloud-based VoIP service. Calls go over your internet connection — feature-rich at a fraction of traditional landline costs.
Yes. We support number porting for residential and business customers with no service interruption.
15+ features including IVR, Time-Based Routing, Voicemail-to-Email, Call Forwarding, Call Recording, Caller ID, Conference Calling, Ring Groups, and Fax-to-Email.
VoiceDirect® needs an active internet connection. We recommend a UPS for critical use. Our High Availability packages include automatic failover.
Pay online through the customer portal or by setting up pre-authorized monthly payments from your bank account or credit card.
Log in to your customer portal to update contact info, billing address, payment method, and service preferences.
Temporary suspension may be available for eligible accounts. Contact us to discuss your options.
Contact our customer care team during business hours. A minimum notice period applies and all equipment must be returned at cancellation.
Resolve common internet, phone, and TV issues with clear step-by-step checks before contacting support.
Reach our support team for account, equipment, or technical help. We'll help you get to the right next step quickly.
Software, manuals, policies, and setup tools organized for faster self-service.
Learn about our cancellation policies and how to return equipment hassle-free.
We're committed to making the process simple and respectful of your time. Here's what you need to know:
To begin, please call us during business hours or send us an email.
All rented or leased equipment must be returned within 14 days of cancellation to avoid replacement charges.
Your final invoice will reflect prorated charges and applicable credits. Pre-authorized payments will be cancelled after the final billing cycle.
If you wish to port your number to another provider, initiate the port request before cancelling to ensure continuity.