Internet
Speeds, installation, where we serve.
What speeds do you offer?
Fibre-powered Netlinx® plans up to 1,500 Mbps, all with unlimited usage.
Is installation free?
Yes. Installation and the modem are included with every internet plan.
Do you serve rural areas?
Yes: homes, farms and properties outside the cities, with unlimited usage, free installation and 24/7 local support.
Can I get a static IP?
Yes, as an add-on for homes and businesses. Ask our team.
Phone
VoiceDirect® home phone.
What comes with VoiceDirect®?
Call forwarding, voicemail, call recording, caller ID, do not disturb and enhanced security, at no extra cost.
Can I keep my number?
In most cases, yes. We port it over. Ask us to confirm your number.
Does it work in a power outage?
It needs internet and power. With a UPS (battery backup) it keeps going.
TV
Channels, contracts, your TV.
How many channels?
250+ Canadian channels in HD, plus thousands of on-demand movies and shows. Line-ups vary by package.
Is there a contract?
No. No binding contracts, no hidden costs. Change or cancel any time.
Will it work with my TV?
Yes. The set-top box connects by HDMI to any modern TV.
Billing
Paying, fees, bundles.
How do I pay my bill?
In the MyNetLayers portal, or by phone at (888) 208‑8282. Credit card, debit or pre-authorized payments.
Any hidden fees?
None. Installation is free, equipment is included, and the monthly rate is the quoted rate.
Can I bundle and save?
Yes. Double Play and Triple Play bundles combine internet, TV and phone for a lower monthly rate.
Technical
Slow internet, passwords, reaching us.
My internet is slow.
Unplug the modem for 30 seconds and plug it back in; check the cables. Still slow? Call us for a line test.
How do I reset my Wi-Fi password?
Log in to the modem at 192.168.0.1 or 192.168.1.1; the default login is on its label.
How do I reach support?
24 hours a day: call (888) 208‑8282, email info@netlayers.ca, or use the MyNetLayers portal.
