Support Centre
Cancel or return
No contracts, no cancellation fees. Four steps, then the equipment goes back within 14 days.
How to cancel
No notice period, no penalty.
0 of 4 done
- Call or email us (888) 620‑1020 or info@netlayers.ca, any time.
- Confirm the account We check the details and any balance.
- Book the pickup We collect the equipment at no charge.
- Get the confirmation By email, once it is done.
Send the equipment back
We pick it up for free. Within 14 days of the cancellation date, or an unreturned-equipment fee applies.
- Modem and router
- TV set-top box
- VoIP phone adapter
- Power cables and accessories
Pick the date and we work out the return deadline.
The final bill
Only what you used.
- Pro-rated
- Charged to your last day of service, not the end of the month.
- No fees
- No cancellation fee and no contract to buy out.
- By email
- The confirmation arrives once the account is closed.
Taking your number with you?
Port first, cancel second.
Ask your new provider to port the number while the line is still active; the port closes the account for you. A number on a closed account cannot be moved.
